Sometimes I mess with my blog and crash it (okay, only twice with some plug-ins that did not play nicely together) and sometimes I let it be until I don’t. I was tired of the standard header that came with my blog but hadn’t figured out how to change it. I had tried a few times and even downloaded something called Filezilla or something like that to change header image until I finally found a thread that gave instructions how to change my theme’s header (Atahualpa) through GoDaddy…and my blog is hosted by GoDaddy! Yay! Easy! So despite it being late on a Friday afternoon and carpool still a requirement of the day, I decided to undertake this moderately challenging change. I called GoDaddy because the site has changed a little and while I am a geek I am not a technically trained geek, just one who thinks (a tad optimistically and way too boldly) “How hard can it be?” Well. You’ll see.

So the nice CSR (customer service representative) at Go Daddy talked me through finding the FTP File Manager and signed off. I had the thread and thought I was all set. Nope. I followed it exactly and nothing happened. So I called back and got a new CSR, one who wasn’t as nice and although he told me how to delete the stock images, also made a comment about it being beyond the level of service usually provided. I paused, took a breath, and hung up on him. I also answered (not very nicely but honestly) a survey about my experience. Maybe he was having a bad day, maybe every other CSR I have ever had there was going beyond the call of duty and I was more charming to them. Maybe my exasperation that I couldn’t fix my header came across as entitlement, and maybe I didn’t ask as nicely as I usually do. Maybe. Still. It takes a lot to make me hang up on someone (even telemarketers get a polite response and a goodbye).

Here is how to change your header if you have Go Daddy as host and WordPress.org’s Atalhualpa as a theme (it should work for other themes, too, I just didn’t test it) and you are technically challenged and can’t remember what FTP stands for or never even tried to retain that knowledge.

Go to GoDaddy. Try to remember your customer number and password. Fail. Get them to send it to you in two different emails, finally sign in.

You will be on the Main Page

Click on My Account (Black box upper left hand side of menu) to go to your account. You will see a list of things you have purchased.

Go to Web Hosting (second one down) and click on it. A menu will open and you want to click the green launch button on the right side of the blog you are updating.

Now you are in the Hosting Dashboard and click on FTP File Manager.

Now you have a whole new menu –