All I wanted to so was to add a line to our existing plan. I went on-line and ordered the phone, except I didn’t exactly get a phone. I was on Live-Chat, on the phone with Internet and Sales and an hour and a half later I still had no phone and was really frustrated. Too many hoops to jump through and a slow and cumbersome website experience left me a little cranky – okay, a lot cranky. Luckily someone transferred me to Sales and I spoke with Julian (1-800-688-9290 ext. 6025 – call him and you will get wonderful customer service) who was not only pleasant but helpful, professional and did not make me jump through any more hoops. Phone ordered and is being shipped. Thank you, Julian!